Contact
Email panko@qubitumai.com for bugs, ideas, questions, purchase issues or privacy requests. This address reaches the QubitumAI support team.
If the email button does not work, copy panko@qubitumai.com into your usual email service. You do not need a Panko account or a purchase to contact us.
Report a problem from the app
Open Settings → Contact Panko, choose a topic and write your message. For a bug, explain what you expected, what happened and the steps that reproduce it. You may attach a screenshot in your email app after checking that it contains no private information.
You can separately choose to include technical details (app version, build, platform and language) or your Support ID. Both options are disabled by default. Sessions, next-step notes, payment details and logs are never automatically included.
Review the exact draft before choosing Open email draft, Copy message and address or Share draft. You still send the message yourself in your chosen app. Opening a draft or copying text does not submit a support request, and Panko does not confirm delivery. The draft stays only in memory while the form is open.
Frequently asked questions
I bought Pro but the app still shows ads.
Open Settings → Restore purchases. Make sure you are signed in to the same Apple ID or Google account used for the purchase.
The oven did not ring when the session ended.
Check that notifications and notification sounds are allowed for Panko in your system settings. Silent mode, Do Not Disturb and device battery restrictions can affect alerts. Contact us with your device model if a completed session does not produce an alert.
I stopped a session early. Did I lose my progress?
No. Minutes already baked become break cookies and count toward your recipes. Panko never punishes a stop.
Can I buy a recipe?
No. Recipes are unlocked with focus time only. Pro adds ambiences, statistics, themes and characters, never recipes.
How do I delete my data?
Settings → Erase my data resets sessions, progress, timers and your optional next-step note. Your chosen language and purchase entitlements are retained. Device backups, exported CSV files and store/provider records are not deleted. See the Privacy Policy for provider-data requests.
How can support find my data if I have never bought anything?
Open Settings → Help & privacy → Support ID. You can select the ID or tap Copy support ID, then choose whether to include it in your message to panko@qubitumai.com. You can also explicitly include it in the in-app contact draft. This is your current RevenueCat app-user identifier; it helps us locate the relevant records even without a purchase or a Panko account. Keep the ID private and share it only with support when needed.
Panko never includes this ID without your choice. If it is unavailable, use Try again or contact us to discuss other ways to identify the records. It is unavailable in the sample Pro preview. Do not send passwords, payment card details or your next-step note. Requests remain subject to identity checks and applicable retention requirements; they do not cancel store subscriptions or erase device backups.
How do I keep track of what to do next?
Use Keep your place on the focus screen to save a short next-step note. It is optional and free. Edit or delete it at any time. Panko does not send its content to us, but your device backup may contain a copy.
How do I cancel a subscription?
iOS: Settings → your name → Subscriptions. Android: Play Store → Payments & subscriptions → Subscriptions. Lifetime purchases have nothing to cancel. Erasing local data or contacting us does not cancel renewal.
How do I request a refund?
For Apple purchases, follow Apple's refund-request process. For Google Play purchases, see Google Play's refund policies and request links. Eligibility depends on the store and applicable law; a request is not a guaranteed refund. You can also contact Panko support for purchase help.